Our goal is your complete satisfaction
If, for whatever reason, you are dissatisfied with your purchase, you can return it to Emporio within 30 days of the purchase date subject to conditions below.
Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
Refunds & Credits
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive the returned item/s we will credit your account. Please allow 5-7 days for a credit to appear on your account. If payment was made by check, a refund check will be mailed out to you 10 business days after the date of purchase.
If you are returning an item for an exchange, please allow 3-5 business days for the replacement to be processed.
Emporio reserves the right to refuse the return or to charge a restocking fee not less than 15% if the following conditions are not met:
- All returned or exchanged clothing should be in new condition as sent out, with the original packaging and hangtags.
- All other items must be in new condition, in their original packaging and/or box, and must include all packing material, blank warranty cards, manuals, and all accessories etc. as applies to the specific item.
- Emporio is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
* Please follow the directions on your packing slip for returns.
All Returns/Exchanges should be made to:
1505 Coney Island Ave.
Brooklyn NY 11230